EnthiosHub — Payment & Settlement Policy

Operating Entity: [ENTITY LEGAL NAME] · Version: 1.0 · Effective: [EFFECTIVE DATE] · finance@enthioshub.com

This Policy explains how payments are collected, how fees and taxes apply, and how Organizer settlements work. It forms part of the Terms & Conditions and the Organizer Agreement.

1. Payment Processing#

1.1. All payments are processed by the Company's Payment Partner (Razorpay) and, where enabled, other authorized gateways. The Company does not store full card, bank, or UPI credentials.

1.2. Payments are made in Indian Rupees (INR) unless otherwise stated. Payment success is confirmed via gateway verification and/or verified webhooks.

2. Fund Flow (Marketplace Split)#

2.1. EnthiosHub operates a marketplace split model. Attendee payments are collected through the Payment Partner and split so that the Organizer's share is settled to the Organizer's verified connected account, and the Company's Platform Fee/commission is retained by the Company.

2.2. The Company does not custody or hold Organizer funds in its own account beyond what the Payment Partner's split mechanism requires. Any wallet/balance shown in the Platform is an accounting representation of amounts held/settled by the Payment Partner and does not constitute a deposit with the Company.

3. Fees & Charges#

3.1. The amount payable by an Attendee may comprise: the Event/ticket price (set by the Organizer), the Platform Fee/convenience fee, payment-gateway charges, and applicable taxes. The break-up is shown before payment.

3.2. The fee bearer (Attendee or Organizer) is configured per Event. The Platform Fee is non-refundable (subject to Applicable Law).

4. Taxes (GST & TCS)#

4.1. Organizer's supply: The Organizer is responsible for charging, collecting, and remitting GST (and issuing tax invoices) on ticket/registration sales to Attendees.

4.2. Company's supply: The Company charges GST on its Platform Fee/commission.

4.3. TCS: As an e-commerce operator, the Company may be required to collect Tax Collected at Source under Section 52 of the CGST Act, 2017 on the net value of taxable supplies made through the Platform, and to file the prescribed statements. Organizers must provide valid GSTIN and tax details where required.

5. Invoices#

5.1. An immutable invoice/receipt is generated for each completed payment and made available to the Attendee. Invoices are retained for the statutory period.

6. Organizer Settlement#

6.1. Settlement to Organizers is subject to: completion of KYC via the Payment Partner; a verified settlement account; the applicable settlement schedule; a minimum settlement threshold (currently INR [MIN, e.g., 500]); and no active hold/freeze.

6.2. The Company/Payment Partner may withhold, delay, freeze, or reverse settlement where: fraud, chargeback, or dispute is suspected; refunds are pending; a policy violation or legal/regulatory order applies; or KYC is incomplete.

6.3. A rolling reserve or hold may be applied against potential refunds and chargebacks. Held amounts are released after the applicable risk window.

7. Refunds & Chargebacks#

7.1. Refunds are governed by the Refund & Cancellation Policy. Chargebacks are investigated; funds may be frozen pending resolution. The Company may contest illegitimate chargebacks and recover associated costs from the responsible party.

8. Anti-Money Laundering & Fraud#

8.1. The Company and its Payment Partner apply fraud-monitoring and anti-money-laundering controls. Suspicious transactions may be held, reported, or refused. Organizers and Users must not use the Platform to launder money or process unlawful transactions.

9. Errors & Reconciliation#

9.1. Report payment discrepancies to finance@enthioshub.com. Verified errors (e.g., duplicate charges attributable to the Platform) will be corrected.

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Review by a licensed advocate and your Payment Partner's compliance team recommended before publication. Confirm the fund-flow model matches your live Razorpay Route configuration so as not to trigger RBI Payment Aggregator obligations.